UKDA LIVE CHAT – YOUR ONLINE  SALES TEAM 24/7

NEW Feature! FREE integration with Facebook Messenger!

Improve Customer Retention | Increase Sales | Reduce Cost.

  • We provide a fully managed live chat service on your website.
  • Our staff are fully trained in customer service and lead capture.
  • Reduce your website bounce rate, increase your advertising ROI

What is live chat monitoring?

Live Chat software has been proven to increase leads and inquiries for websites around the world.  Often, the biggest challenge with offering live web chat to your website visitors is how to resource it with staff , to ensure you’re always online when your customers need you. During normal business hours it is easy but what about after hours and on weekends?

Why Outsource Operators?

We provide a fully managed 24/7 service,  to ensure you’re always online and never miss an opportunity to engage with your website visitors. Capture more leads and reduce your bounce rate with an always online agent approach.
Choosing the right software is important, there are many chat plugins for websites that all offer different Features. Our software has been developed to offer a flexible range of features and our experienced operators are expertly trained to ensure we maximise every opportunity to capture new leads for your business.

Set up proactive chat messages based on which page your visitor is looking at in real time.

FACEBOOK MESSENGER

Our services integrates seamlessly with Facebook Messenger, allowing our team to capture leads 24/7 from your social media pages.

24/7 LIVE MONITORING

Our expert team monitors your website 24/7 so you never miss an opportunity to engage with website visitors.

MONTHLY REPORTING

Highlight growth areas and see which of your products or services are performing well.

UKDA Live Chat Team – Supporting Your Clients 24/7

24/7 Live Customer Support

Your website never sleeps, and neither do we! When people visit your website outside of normal trading hours, it’s important that they find the answers they need before they give up and search somewhere else. Our agents are online 24 hours a day, 7 days a week to ensure that we are always available when your website visitors need us.

Self-managed Operators

Do you want your own staff to receive leads during office hours? You can! We can set up our live web chat software for your own staff to log in whenever they are available. Our experienced team can act as backup during your office hours, and then take over when you log off at the end of the day. This flexible approach ensures you’re never offline and always available to assist your website visitors.

Engage your web traffic

Reduce your CPA
Reduce your Cost per Acquisition (CPA)
Advertising is expensive, and when you spend money to get visitors to visit your website it’s important that you maximize the opportunity to convert as many of them into leads and inquiries as possible. With LiveChatMonitoring on your website, you can connect, engage, and convert more of your website traffic into leads and inquiries. This increases your website’s conversion rate, and reduces your cost per acquisition from paid advertising and Google AdWords.

Engage your web traffic

According to Fireclick Research, the average retail and eCommerce website converts less than 3% of web traffic to a sale or enquiry. That means that 97% of your website visitors will leave without making contact! Live chat software allows these visitors seeking answers from your home page to connect with your business through our experienced operators. The Live Chat Monitoring team will engage with potential customers 24 hours a day and convert them into leads.

Choose one of OUR PLANS

  • 24/7 support
  • No commitment
  • Easy Sign up!
PACKAGES

Packages start from £149 for 15 leads up to £699 for 200 leads

We’ve tailored our packages to suit every sized business.

Whatever your business needs, we’ve got a great Live Chat package to suit. We think you’ll be thrilled at the way UKDA Live Chat engages your web visitors, delivers outstanding customer service and captures more warm leads.

Starter

£149/month
  • Receive up to 15 Leads/Enquiries Per Month
  • Suitable for websites with less than 1,000 unique visitors per month
  • FREE Facebook Messenger Integration
  • Premium Feature: Direct Connect Phone Leads*
GET STARTED

Grow

£249/month
  • Receive up to 40 Leads/Enquiries Per Month
  • Suitable for websites with between 1,000 – 4,000 unique visitors per month
  • FREE Facebook Messenger Integration
  • Premium Feature: Direct Connect Phone Leads*
GET STARTED

Grow Big

£399/month
  • Receive up to 90 Leads/Enquiries Per Month
  • Suitable for websites with between 4,000 – 7,000 unique visitors per month
  • FREE Facebook Messenger Integration
  • Premium Feature: Direct Connect Phone Leads*
GET STARTED

Pro

£649/month
  • Receive up to 150 Leads/Enquiries Per Month
  • Suitable for websites with between 7,000 – 10,000 unique visitors per month
  • FREE Facebook Messenger Integration
  • Premium Feature: Direct Connect Phone Leads*
GET STARTED

Enterprise

£699/month
  • Receive up to 200 Leads/Enquiries Per Month
  • Suitable for websites with more than 10,000+ unique visitors per month
  • FREE Facebook Messenger Integration
  • Premium Feature: Direct Connect Phone Leads*
GET STARTED

Facebook Messenger Integration

Messages sent to your Facebook Page will be responded to 24/7 by our experienced live chat agents. At no additional cost, your monthly subscription now includes the ability to offer live chat monitoring on your Company or Brand’s Facebook Page.

Direct Connect Phone Leads

Live Chat Monitoring has the ability to convert website leads via live chat, then deliver the lead to your sales team via an inbound phone call! This premium Feature allows you to disrupt the “shopping around” process and connect on the phone with your leads within seconds!

No contract necessary.

We don’t believe in locking our clients into contracts. If Live Chat Monitoring isn’t for you, simply let us know and we’ll cancel your account after the next billing period.
FAQs
WHAT ARE “SELF-MANAGED” LIVE CHAT OPERATORS?
Self-managed Operators let your own staff log in and receive chats whenever they’re available. If you want your staff to receive live chat messages simply select how many self-managed operators you need and we’ll take care of the set up for you.
HOW DO I KNOW WHICH PACKAGE I NEED?
Choose one of our packages based on the volume of leads and inquiries you require. If your website receives less than 1,000 unique browsers a month, we recommend starting with our $149 package. Then, if it looks like we can send you more leads/inquiries than your package allows for, we’ll let you know in advance so you can make an informed decision to upgrade.
I OWN MORE THAN ONE WEBSITE, DO I HAVE TO BUY MULTIPLE PACKAGES?
If your other websites are under the same business umbrella and we can use the same information you provided in the questionnaire we will send you, then simply add the code we’ll provide to as many of your sites as you need to. If your websites are separate businesses or offer different products and services you will need additional packages to ensure each is giving the right information to your customers.
CAN I INCREASE OR DECREASE MY PACKAGE?
Yes! You remain in control of your account at all times – change your package whenever you want to suit your business needs.
WHAT HAPPENS AFTER I SIGN UP?
Once your payment is completed, a Live Chat Monitoring account manager will email you to get started on your questionnaire and set up your self-managed Operators (if needed). In most cases we can launch your account within 48 hours.
DO YOU HAVE CONTRACTS OR MINIMUM COMMITMENTS?
No! Our packages are offered on a month-to-month subscription basis – that means you can cancel at any time.
DO YOU OFFER CUSTOM PACKAGES FOR LARGER WEBSITES?
Absolutely! We can set you up with a team of live chat operators specially trained to be experts in your business services or products. They’ll offer specialised customer service, technical support, and ecommerce support to assist web visitors and customers buying from you online. For more details, please contact us to discuss your exact needs.
Choose Your Package
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